Support

Have a question about an order? Start here.

Contact us

Email support@chemheaven.example and include your order number and the email address used at checkout — that's the fastest way for us to look up an order. We aim to reply within 1–2 business days.

Where's my order?

Check the confirmation page you were sent to after payment, or the order confirmation email, using your order number and checkout email. If payment status still shows unpaid shortly after you paid, give it a few minutes for the blockchain confirmation to arrive before contacting us.

My payment didn't go through

If the payment page expired or something went wrong before you finished paying, no charge was made and no order will show as paid — you can simply check out again. If you were charged but your order still shows unpaid or failed after 30 minutes, contact us with your order number and, if you have it, the payment/track ID from the payment page.

I need to change or cancel an order

Contact us as soon as possible after checkout. Once an order has shipped we can't redirect or cancel it, so the sooner you reach out, the more options we have.

Something arrived wrong or damaged

Email us with your order number and a description (and photos, if relevant) of the issue. We'll sort out a replacement or refund on a case-by-case basis.

Last updated August 2026.