Terms & Conditions

Please read these terms before placing an order.

1. Acceptance of terms

By using this website and placing an order, you agree to these terms. If you don't agree with any part of them, please don't use the site.

2. Eligibility

You must be at least 18 years old, and legally permitted to purchase the products you order in your jurisdiction, to use this site. It's your responsibility to know and follow the laws and regulations that apply where you live and where an order is shipped.

3. Orders & pricing

Placing an order is an offer to buy at the price shown at checkout. We reserve the right to refuse or cancel any order — for example if an item's stock or price was listed incorrectly, or if we suspect fraud. Prices and availability can change without notice and don't apply retroactively to orders already placed.

4. Payment

Payment is processed by a third-party payment provider and settled in cryptocurrency. We don't store your payment details. An order is only confirmed as paid once that provider confirms the payment; until then it remains pending and stock is not guaranteed to be held for it.

5. Shipping & risk of loss

Shipping times are estimates, not guarantees. Risk of loss and title for items you order pass to you once we hand the order to the shipping carrier. We're not responsible for delays caused by the carrier or customs.

6. Returns & refunds

If an order arrives damaged, incorrect, or doesn't arrive at all, contact Support with your order number so we can look into it. Refunds or replacements are handled case-by-case at our discretion.

7. Prohibited use

You agree not to use this site for any unlawful purpose, and not to misuse, resell in violation of applicable law, or misrepresent any product purchased here. We may refuse service to anyone for any lawful reason.

8. No warranty; limitation of liability

Products and this site are provided "as is," without warranties of any kind beyond what's required by law. To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of this site or the products purchased through it.

9. Changes to these terms

We may update these terms from time to time. Continuing to use the site after a change means you accept the updated terms. Check this page periodically if you want to stay current.

10. Contact

Questions about these terms can be sent to support@chemheaven.example.

Last updated August 2026.